Editor's review
When you need to set up the help desk functionality for your enterprise, this is a set of tool that can help you deal with that easily. It contains modules that can be mixed and matched to create the detailed features that you need.
InsTIL help desk software has a modular, pre-integrated set of six modules that allows you to choose the functionality your business needs. It is scalable so that as your business needs grow you are able to cope with the growing support needs of your organization without suffering any performance issues. As is, it is a comprehensive set of software product offerings that improve IT service levels and productivity. Best practices & standardization are built-in so that your customer service representatives are able to deliver value to the customers of your business and help it grow. The software delivers a set of best practices for IT Service Management and is a set of procedures and guidelines along the full lifecycle of service management including service strategy, service design, service transition, service operation, continual service improvement.
As a proof of the effectiveness of the software the developers site lists several case studies of medium enterprises in health care, financial, pharma R&D and manufacturing company and a blood bank handling cord blood of new born infants. The solutions created for these businesses do suggest that the software is able provide help desk support across a range of operations. The features are comprehensive. These include ADS integration, auto discovery of assets, scheduled auto discovery, baseline tracking, tracking location transfers, multiple technicians for an incident, automatic escalations, automatic incident routing, automatic reminders to IT team, incident management for product support etc.
User comments